Privacy Policy

1. Introduction

Welcome to EDVO Play (“EDVO,” “we,” “our,” or “us”). EDVO Play is an AI-powered episodic streaming platform and digital visual entertainment service. We respect your privacy and are committed to protecting personal data collected through our mobile applications (Android/iOS), web portals, APIs, and associated services.

2. Information We Collect

We collect information to deliver, maintain, and enhance your streaming and rewards experience:

• Account and Profile Information: When you register or sign in via email or third-party providers (including Facebook and Google), we receive your basic public profile, verified email address, name, and unique provider user identifier.
• Viewing & Streaming Activity: Episodes watched, playback progress, watch history, liked titles, and bookmarked content.
• Wallet & Rewards Data: In-app coin balance, daily check-in streaks, earned rewards from watching content or ads, and cashout disbursement requests (such as GCash phone number and recipient name).
• Device & Usage Information: Device model, operating system version, unique device tokens for push notifications, IP address, and network performance indicators.

3. How We Use Your Information

• To authenticate your identity and synchronize your saved watchlist and watch progress across devices.
• To provide customer support and troubleshoot playback or account issues.
• To manage your digital wallet, verify reward earnings, and process approved cashout requests securely.
• To deliver relevant episodic notifications, release alerts, and security announcements.
• To prevent fraudulent behavior, abusive automation, and multiple simultaneous unauthorized sessions.

4. Facebook & Third-Party Authentication

When you choose to sign in using Facebook Login, we request access only to your public_profile and email permissions. We use this information solely to establish and secure your EDVO Play account. We do not post to your Facebook timeline or share your Facebook data with unauthorized third parties.

5. Data Sharing and Service Providers

We do not sell your personal data. We only share necessary operational data with vetted infrastructure partners:

• Cloud & Media Delivery: BunnyCDN and Cloudflare for media streaming and edge caching.
• Payment & Payout Gateways: Stripe for VIP subscriptions and Xendit for authorized wallet disbursements.
• Push Notifications: Expo and Google Firebase for critical transactional and account updates.

6. Data Retention and Security

We employ industry-standard encryption (HTTPS/TLS in transit, hashed passwords via bcrypt, and encrypted session storage) to protect your personal information. We retain personal data only as long as necessary to provide the services or fulfill legal and financial accounting requirements.

7. Your Rights & Data Deletion

You have the right to access, rectify, or request permanent deletion of your personal data at any time. For instructions on deleting your account and associated Facebook data, please visit our Data Deletion Instructions or email us directly at support@edvoplay.com.

8. Contact Us

If you have questions regarding this Privacy Policy or EDVO Play's data practices, please reach out to us at support@edvoplay.com.